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FAQs

How to order ?

 

- Add one or more items to the basket.

- Go to the basket page using the icon at the top of the page.

- Note that you can view the delivery costs before making the payment. Colissimo mode is displayed by default. For items whose value is less than 50 euros, you can choose the letter followed by clicking on the small arrow. Above 50 euros prefer Colissimo. 

- Choose your method of payment either by Paypal or by Stripe, Ideal and Alipay (payment button).

- Fill in the form, noting down your full address, your name, email address and telephone (your data will remain strictly confidential).

- Accept the Terms of Use (link at the bottom of the page) to confirm the purchase.

- Once your order has been placed you will receive a confirmation email. 

- If you wish, you can create a personal account to track your purchases or put items in your favorites (Confidential data).

Payment and delivery

 

- Once the payment has been validated and unless you cancel within 12 hours, your item(s) will be packaged for delivery, either by Colissimo delivery (purchase greater than 50 Euros) or letter followed (less than 50 Euros). There is no accumulation of delivery costs if you buy several articles. I use the French Postal service named "La Poste".

- Delivery for mainland France including Andorra and Monaco is free and includes careful packaging and shipping.

- For the rest of the world, the delivery rate is automatically set according to your location. Letter followed for a purchase less than or equal to 50 euros, Colissimo for a purchase greater than 50 euros. If your destination is not working, you may be in a difficult delivery area or overly complicated customs rules. I invite you to consult the pageRestriction and Prohibition in parcel shipments

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Means of payment

 

- Choose your payment method in the basket page: possibilities: Paypal, Stripe, Alipay and Ideal.

Withdrawal and Refund

 

- You have 12 hours to cancel your purchase before sending the package. 

You have the right to withdraw without giving any reason for 14 days from receipt of the Product.
- To exercise your right of withdrawal, you must notify us of your intention by email to: nathaliedubois222@gmail.com

- You must return the Products as soon as possible, in any case within 14 days of notification of your withdrawal. Upon receipt of the Product, we will proceed to a full refund within 14 days, except for the return costs, which will remain your responsibility.

- The goal is to establish a relationship based on trust and communication in the event of a possible problem, I invite you to read the Terms of Use. 

Privacy

Your personal data will only be used for my part to send you your orders and communicate with you in the event of a possible problem. For more information, I invite you to consult the page ofCookie policys, paragraph cookies and consent towards the end of the page.

 

-An information banner on cookies is active, you can choose to set cookies, choose to refuse all or accept all.

Note that a "Do Not Sell Data" link appears when finalizing a purchase on my site. This link is in accordance with the California Consumer Privacy Act, CCPA regulations.

For more information on the cookies used, I invite you to consult the page de Cookie Policy

- In any case, if you have a doubt, a question, do not hesitate to contact me, I will be happy to answer you. 

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